Privacy Policy
Last updated: October 9, 2026
This Privacy Policy explains how Nicklz (“we,” “us,” or “our”) collects, uses, shares, and protects information about you when you visit nicklzny.com, shop in one of our stores, place an order for pickup or delivery, or communicate with us by email, phone, or text message. By using our website or services, you agree to the practices described here.
Our website and services are for adults 21 and older only.
Information We Collect
Information you provide directly
- Name, date of birth, and government-issued ID information, collected to verify you are 21 or older before any purchase, in person or for delivery, as required by New York State law
- Contact information, including email address, phone number, and delivery address, when you place an order, join our email or text list, or contact us
- Payment information processed at checkout (we do not store full payment card numbers; payments are handled by our payment provider)
- Anything you submit through contact forms, reviews, or customer service messages
Information collected automatically
- Device and browser information, IP address, and pages visited, collected through cookies, pixels, and similar technologies
- Order history and browsing activity on our online menu
- Approximate location, if you allow location services, to help determine pickup or delivery eligibility
Information from third parties
- Age and identity verification results from verification services, where applicable
- Menu, ordering, and checkout data from our online menu and ordering provider
- Delivery confirmation and logistics data from delivery partners
How We Use Your Information
We use your information to:
- Verify your age and identity before completing a sale, as required by New York cannabis regulations
- Process and fulfill orders, including in-store pickup and delivery
- Communicate with you about your order or your questions
- Send marketing emails or text messages if you have opted in
- Improve our website, menu, and services
- Measure the performance of our website and advertising
- Comply with recordkeeping and reporting requirements for licensed cannabis retailers
- Detect and prevent fraud, underage purchases, and other prohibited activity
Text Messages (SMS)
If you give us your phone number and agree to receive texts, you consent to receive messages from Nicklz about your orders, account, and, where you opted in, promotions and offers. Message frequency varies. Message and data rates may apply. Consent to receive texts is not a condition of any purchase.
Reply STOP at any time to opt out, or HELP for help. We do not sell, rent, or share your mobile phone number or text-message opt-in consent with third parties or affiliates for their own marketing purposes.
How We Share Your Information
We do not sell your personal information. We share it only:
- With service providers that perform services for us, such as payment processors, our online menu and ordering platform, delivery partners, email and text messaging platforms, analytics tools, and website hosting providers
- When required by law, including to the New York Office of Cannabis Management, law enforcement, or other authorities, or in response to a subpoena or court order
- In a business transfer, such as a merger, acquisition, or sale of assets
- With your consent, for any other purpose we have disclosed to you
Age Verification and Cannabis-Specific Data
As a licensed adult-use cannabis retailer, we must verify that every customer is 21 or older before any sale, in store or for delivery. ID information collected for this purpose is used only for age and identity verification and regulatory recordkeeping, and is kept only as long as New York State cannabis regulations require.
Cookies, Pixels, and Tracking Technologies
We use cookies and similar technologies, including analytics and advertising pixels, to remember your preferences, understand how visitors use our site, support our online menu and ordering, and measure our marketing. You can control cookies through your browser settings. Turning off certain cookies may affect how the site works, including your ability to complete an order.
Data Retention and Security
We keep personal information only as long as we need it for the purposes above or as the law requires. We use reasonable administrative, technical, and physical safeguards to protect your information, but no method of storage or transmission is completely secure, and we cannot guarantee absolute security.
Your Choices and Rights
- Marketing emails: use the unsubscribe link in any email
- Text messages: reply STOP to any text
- Access, correction, and deletion: you may ask us to access, correct, or delete your personal information, subject to our legal recordkeeping obligations as a licensed cannabis retailer. Depending on where you live, you may have additional rights under state privacy laws
- Do Not Track: our website does not currently respond to browser Do Not Track signals
To make a request, contact us using the details below.
Children’s Privacy
Our website and services are intended only for people 21 and older. We do not knowingly collect personal information from anyone under 21, and we delete any we discover.
Third-Party Links
Our website may link to third-party sites, including ordering, delivery, and payment partners. We are not responsible for their privacy practices, so please review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last updated” date. Continuing to use our website or services after changes are posted means you accept the updated policy.
Contact Us
Nicklz Email: info@nicklzny.com Phone: (646) 386-7972
Hell’s Kitchen / Times Square: 797 8th Ave, New York, NY 10019 Astoria: 32-62 Steinway St, Astoria, NY 11103
